Innovation & Change


5 Ways Leaders (Unknowingly) Sabotage The Sales KickOff

You’ve got a big number to hit.  It’s time to rally the troops.  You bring your sales team together for the sales kickoff meeting.  It’s big.  It’s expensive, and the logistics rival a space launch. But, sadly, for many companies the annual meeting is a rinse and repeat exercise.

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You Should Be Dancing, Yeah: At Work

How often do you hit the wall? It’s 3 o’clock (or 10 o’clock), you haven’t finished half of what you need to accomplish, but fatigue is hitting you like a ton of bricks. For me, it’s feels like a wave of exhaustion washing over my entire body. I notice.

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Wells Fargo and Volkswagen: The Cost of Quarterly Capitalism

Here we go again. Wells Fargo was recently fined $185 million because thousands of their employees set up millions of fake accounts customers didn’t ask for. Here’s what happened: The employees were incented to open additional accounts for existing customers. The sales goals were aggressive. Employees were evaluated, ranked.

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How I Used Leadership Books to Raise Toddlers

Have you ever been faced with a challenge that you don’t know how to handle? Were you ever in a situation where you felt overwhelmed and unprepared? We’ve all been there. My instinct in these situations is to reach for a book. Nowadays it might also be a YouTube.

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Is it Coaching, or a Critique? Perspective Changes Everything.

How do you respond when someone offers you a suggestion? Consider this scenario.  Imagine you just gave a presentation.  Afterwards, your boss says, “It was good, but you included too much detail, next time make it crisper.” How do you react?  Do you feel the need to explain why.

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Bob Burg Podcast

Do Your Pronouns Reveal You as a Giver, or Taker?

Have you ever tried to persuade a group to take action? How do you approach the situation?  Do you convince people by telling them why you believe your recommendations are the right move?  Do you try to get them engaged in your story? How often do you say, I.

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I’m Sorry and It Will Happen Again

How often do you find yourself making the same mistake? Again. And Again. I was talking to a colleague, who also happens to be my daughter. She was describing a client scenario; I jumped in quickly assuming I knew what they wanted. She paused, annoyed, then went on to.

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Two Reasons People Panic at Work and How to Stop Doing That

A client of ours was experiencing a drop in sales; financial performance was down, way down. The natural response is fear and panic. Unfortunately the natural response is the very worst path for a leader. Here’s how it usually plays out. The numbers look bad, leaders try to rectify.

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How to Decode Millennials for Fun and Profit

It seems like it happens overnight. One minute you’re the young upstart; the next minute you’re the oldest person in the room. If it suddenly feels like you’re the only one who remembers the Partridge family, there’s a reason. The number of young people in the workforce has exploded. .

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When to Negotiate, and When to Play Nice

“You don’t get what you deserve. You get what you negotiate.” It was the marketing tagline for a popular 1980s negotiating skills program.  Personally, I find this concept absolutely exhausting. Do you really want to game every aspect of daily life? I teach negotiation skills, and coach clients in.

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