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Innovation & Change

Why Smart Goals Don’t Work and What to Do Instead

Do you remember SMART goals?  I was introduced to the concept early in my career.  Smart goals are specific, measurable, agreed upon, realistic, and time bound.  Unfortunately, they’re also usually horrifically boring and uninspiring. The SMART goal concept isn’t bad in theory.  A SMART goal is better than no.

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No One Needs to Know How Awful They Are

Have you ever worked for a terrible communicator? Perhaps you have a family member who routinely criticizes everyone. There’s nothing like the dysfunctions of others to bring out the beast in us. When I was in my twenties and thirties, I spent the better part of a decade as.

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Bad Leadership in Action: Water Privilege Revoked

Have you ever heard a manager complaining about their employees?  The complaints run from “I can’t get good people” to, “My people don’t care enough” to, “I can’t keep good people.” Next time you hear someone complaining, consider this perspective.  The true measure of a leader is their people..

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Four Words That Kill Morale

We’ve all been there.  You’re at the annual meeting; the leaders rattle off the usual buzzwords.  Eyes glaze.  The question is why?  No one shows up to a meeting wanting to be bored.  Leaders certainly don’t want their teams to disengage. But words matter.  When leaders overuse jargon with.

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Why Setting Goals Undermines Success and Erodes Happiness

What are you going to accomplish this year? Or perhaps at this point, a better question might be, what were you going to accomplish? Have you already given up that plan to lose ten pounds? Is making a million still on the table? If you’re like most people, you.

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Your Spouse and Your Boss Agree, You’re a Bad Communicator

Bill was frustrated; his boss just didn’t get it. Bill thought his boss expected too much. In my conversation with Bill he said, “My boss worries about the smallest things, then he freaks out if they’re not done perfectly.” As he spoke, something about the way Bill described his.

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Web v. Human: Easy or Special?

A friend of mine bought a car recently without ever stepping into the dealership.  It’s being delivered to his door.  He conducted the entire purchase over the phone and Internet. When he walks out of his front door Monday morning there will be a new BMW sitting in his.

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Why Your Best Employees Are Quitting Before They Start

Is your interview process driving the best people away? The days of the all-powerful employer sitting back while the candidate tries to impress them are over. If you want top talent, they are going to interview you, just as much as you are interviewing them. Here are three classic.

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Our Biggest Problems Have a Hidden Cause

What is the single biggest problem facing our planet? Is it Global Warming? Terrorism? Poverty? It’s none of the above.  Let me explain. What if we could triple the amount of human capital devoted to solving these and other major issues?  We can.  And we can do it with.

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Barbie has Noble Purpose

I confess: I was a Barbie girl. What did you play with as a kid, Hot Wheels, Legos, Army Men?  Your toys forge your identify.  They enable you to play out your hopes and dreams.  You can be anything you want in the land of make believe. As a.

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