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Innovation & Change

Why Working on Hobbies Makes You Better at Your Job

Would you hire a wind surfer?  How about a furniture painter?  Would leadership promote someone who spends their weekends writing and reading poetry?  We often think hobbies and leisure time activities take us away from work.  But developing a rich life outside of work can make you more successful.

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The Root Cause Behind TD Bank & Wells Fargo Customer Deception

Oh, how the mighty fall.  Again. The recent TD Bank group scandal reveals what happens when an organization lacks Noble Purpose.  After CBC (Canada’s national broadcasting news network) reported TD employees being pressured to make sales goals, hundreds of TD employees came forward describing “incredible pressure” from managers to.

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Useless Employee Surveys and How to Avoid Them

Have you ever done an employee survey?  How honest were you? Did the questions even scratch the surface of the true feelings you have about your job? Organizations increasingly concerned about the cost of turnover and lack of employee engagement often lean on employee surveys to get insights into.

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How To Deal with a Whining Employee

As a leader, it’s frustrating to hear whining.  In response, leaders often say, “Don’t come to me with a problem, come to me with a solution.” It sounds good in theory, but telling your people they can only come to you with answers, keeps you from hearing valuable feedback. .

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Why Smart Goals Don’t Work and What to Do Instead

Do you remember SMART goals?  I was introduced to the concept early in my career.  Smart goals are specific, measurable, agreed upon, realistic, and time bound.  Unfortunately, they’re also usually horrifically boring and uninspiring. The SMART goal concept isn’t bad in theory.  A SMART goal is better than no.

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No One Needs to Know How Awful They Are

Have you ever worked for a terrible communicator? Perhaps you have a family member who routinely criticizes everyone. There’s nothing like the dysfunctions of others to bring out the beast in us. When I was in my twenties and thirties, I spent the better part of a decade as.

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Bad Leadership in Action: Water Privilege Revoked

Have you ever heard a manager complaining about their employees?  The complaints run from “I can’t get good people” to, “My people don’t care enough” to, “I can’t keep good people.” Next time you hear someone complaining, consider this perspective.  The true measure of a leader is their people..

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Four Words That Kill Morale

We’ve all been there.  You’re at the annual meeting; the leaders rattle off the usual buzzwords.  Eyes glaze.  The question is why?  No one shows up to a meeting wanting to be bored.  Leaders certainly don’t want their teams to disengage. But words matter.  When leaders overuse jargon with.

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Why Setting Goals Undermines Success and Erodes Happiness

What are you going to accomplish this year? Or perhaps at this point, a better question might be, what were you going to accomplish? Have you already given up that plan to lose ten pounds? Is making a million still on the table? If you’re like most people, you.

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Your Spouse and Your Boss Agree, You’re a Bad Communicator

Bill was frustrated; his boss just didn’t get it. Bill thought his boss expected too much. In my conversation with Bill he said, “My boss worries about the smallest things, then he freaks out if they’re not done perfectly.” As he spoke, something about the way Bill described his.

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