blog-header.jpg

Leadership

What Doris Day Taught Me About Coaching

Do you have to be a star performer to be a great coach? When I was a high school drama student, one of our assignments was to read a biography of a famous actor or actress and write a report about it.  I waited until the last minute; the.

[Read More]

Why Smart Goals Don’t Work and What to Do Instead

Do you remember SMART goals?  I was introduced to the concept early in my career.  Smart goals are specific, measurable, agreed upon, realistic, and time bound.  Unfortunately, they’re also usually horrifically boring and uninspiring. The SMART goal concept isn’t bad in theory.  A SMART goal is better than no.

[Read More]

Your Job is Like Cake

Do you like cake? I love cake.  Give me a piece of cake, and I’m happy. A good job is kind of like cake.  One piece is excellent.  Two pieces are good.  But if you eat a whole cake, you’re going to stop liking cake. A lot of people.

[Read More]

The Three “Apologies” That Makes Things Worse

Sorry.  Not sorry.  We’re all familiar with the non-apology, people who toss off “I’m sorry” without meaning it or understanding how their actions affect others. It’s annoying in small-scale situations, but when the non-apology comes from a CEO, it’s simply mind-boggling.  Despite being assisted by experts and crisis managers,.

[Read More]

No One Needs to Know How Awful They Are

Have you ever worked for a terrible communicator? Perhaps you have a family member who routinely criticizes everyone. There’s nothing like the dysfunctions of others to bring out the beast in us. When I was in my twenties and thirties, I spent the better part of a decade as.

[Read More]

How to Improve Retention in 10 Minutes

We all know turnover is costly.  But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum, and customer retention, the dollars rise and the impact expands. We also know the younger generation, millennials, change jobs at more than three times the.

[Read More]

How to Reduce Your Words and Increase Your Impact

Have you ever experienced death by PowerPoint?  How about your boss asking you to read the endless business plan? We’ve all been there.  A well-intentioned person puts pen to paper, or hands to keyboard, and they cram everything they know into a document.  Their intention is to share important.

[Read More]

Can Customer Service Touch Your Soul?

When was the last time you had a profound customer service experience? Customer experience expert Chip Bell says, “Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy.  It can be the same service we get pretty much everywhere, every day.  Or it can be something.

[Read More]

Bad Leadership in Action: Water Privilege Revoked

Have you ever heard a manager complaining about their employees?  The complaints run from “I can’t get good people” to, “My people don’t care enough” to, “I can’t keep good people.” Next time you hear someone complaining, consider this perspective.  The true measure of a leader is their people..

[Read More]

Three Questions You Should Ask Before the Door Closes

There it is, the resignation letter. You’ve spent time hiring, training, and getting this employee up to speed, and now they’re leaving you. Perhaps they’re going to the competition, switching industries, or launching their own firm. Or maybe they’ve decided to be a poet and travel the world. No.

[Read More]

Page 1 of 2412345...1020...Last »
FREE DOWNLOAD Sign up for our Noble Purpose newsletter