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Internal Customers: A Flawed Concept That Drives Mediocrity

Does your organization talk about internal customers?  The idea is that employees who don’t interact with external customers have internal customers, key stakeholders for whom they provide services.  The IT…Read more

Why Culture Matters More Than Goals

What’s the culture of your organization?  Is it an environment where things get done on time, every time?  Or are deadlines more flexible?   Do you believe in having fun, or…Read more

Are Errors of Apathy Eroding Your Organization?

If you’re not making mistakes you’re not trying anything new. Yet in many organizations, there’s a greater penalty for errors than for inaction. The reason is that inaction often goes…Read more

The Mental Shortcut That Dumbs Down Your Mind

The human mind loves certainty. Left to its own devices, when faced with a challenging situation, your brain will create a dichotomy, a this or that polarizing choice that simplifies…Read more

The Horrible Awful Thing That is Wrong with Schools

Do you remember career counseling when you were in school?  Someone probably presented a bunch of career options and then tried to help you decide the best fit based on…Read more

Don’t Be the One Who Waits for the Safe Space

We all want the safe space, the space where you won’t be rejected, where you won’t look silly, where there’s no risk, and where you know that things will work.…Read more

Why Metrics Drive Mediocrity

We’ve all heard it, “You can’t manage what you can’t measure.” Metrics-driven leadership is now the default. Leaders set numerical goals in an attempt to solve every problem from struggling…Read more

Why Doing the Right Thing Makes You Money, If You Go First

CVS kicked their cigarette habit in October of 2014. They were generating $2 billion in revenue annually selling tobacco. But they quit, cold turkey. They gave up $2 billion a…Read more

Why the Story of Your Job Becomes the Story of Your Life

When someone asks you what you do for a living, how do you answer?  And equally, or perhaps even more important, what does your face look like? Compare and contrast…Read more

Three Big Mistakes That Ruin Good Projects

Where do you start a painting project?  Or any type of project? I was refinishing some furniture recently, and found myself thinking about the three classic mistakes that people make…Read more

Are You Going to be Blindsided by the Future?

We’ll all been there. Things are running smoothly, then whack, seemingly out of nowhere you get hit over the head. You lose your job, your competition takes away your best…Read more

What Does your Internal Talk Track Reveal About You?

When I was in college I signed up to attend a “meeting” to learn about summer jobs that supposedly paid the big bucks.  In hindsight I should have known it…Read more

The Real Reason Monster’s CEO Lost His Job

When was the last time you looked for a job or an employee on Monster.com?  If you’re like most people, you’ve heard of Monster, but haven’t used it lately. Monster…Read more

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    The Table of Brotherhood Actually Happened At a Burger Joint

The Table of Brotherhood Actually Happened At a Burger Joint

I was sitting at an upscale burger place in Atlanta a few months back with my daughter.   An African-American family sat down at the table beside us - a mom,…Read more

Why Monster.com Is Failing And Others Will Follow

In 2006 Monster.com was one of the 20 most visited websites in the world. By January of 2011, Monster was rated the worst stock of the year. Earlier this year,…Read more

Which Complaints are Worth Listening to?

A teacher friend of mine recently expressed frustration that she doesn’t get the respect that she feels she deserves from parents and students. I wonder which feedback she’s paying attention…Read more

The Sales Leadership Expert at Forbes
  • Why Metrics Drive Mediocrity


    When you dumb the measurements down to the lowest level, you dumb the performance down to the lowest level. Trying to manage by the numbers, be they test scores, sales activity, or productivity measur … … Read more

Lisa on Forbes.com

Lisa's Blog: Life on Purpose

Internal Customers: A Flawed Concept That Drives Mediocrity

Does your organization talk about internal customers?  The idea is that employees who don’t interact with external customers have internal customers, key stakeholders for whom they provide services.  The IT…Read more

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