When to Negotiate, and When to Play Nice

“You don’t get what you deserve. You get what you negotiate.” It was the marketing tagline for a popular 1980s negotiating skills program.  Personally, I find this concept absolutely exhausting. Do you really want to game every aspect of daily life? I teach negotiation skills, and coach clients in.

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Meet People Where They Are: Galileo’s Epic Fail

Have you ever tried to change someone’s mind? Thanksgiving after Thanksgiving you tell yourself that you’re not going to engage with crazy Uncle Ned and his racist (or sexist, or liberal or conservative views) again. But then, two, OK four, glasses of wine later, and you’re right there having.

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Does Your Business Need an Anthropologist?

How do your perceptions about the past affect the way you behave in the future? If you’re like most people, you carry around a story. Whether it’s a story about yourself, your company, or your family, or all of the above, your stories inform your beliefs. Your beliefs in.

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The False Choice: Inspiration vs. Accountability

Organizations tell their people,  “Be the best. Delight customers.  Put a dent in the universe.”  It sounds inspiring at the annual meeting.  But what does it really mean on a day-to-day basis? When Nike says their mission is to, “Bring inspiration and innovation to every athlete in the world,”.

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What People Really Want From Their Boss

A recent Forbes article revealed that 65% percent of people would rather have a different boss than a raise. Take that in for a moment, people would trade money for a better boss. When I was 25 years old, my father shared something with me that forever altered my.

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Can Business Act As a Moral Compass?

There’s a lot of talk about the negative influence of business in politics.  We know what happens when business leaders manipulate politicians for their economic gain. The marriage between business and politics is kind of like that dysfunctional couple we all know and tolerate.  They have a long history.

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We’re Wrong About Work And the Deathbed Experience

What if your work mattered so much to you that—on your deathbed—you found yourself wishing for one more day at the office? Last summer, I lost my father. In the months before his death, I had time to reminisce with him about his life’s high points, among them, his.

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The Real Reason People Mistrust Financial Advisors

(and how honest bankers can avoid being “that guy”) You’ve seen the ads for financial advisors.  They tell you, “Customers are our most important asset” or “We care about your future.”  Based on their marketing messages, one would think the industry is filled with professionals whose sole purpose is.

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Manager vs. leader: Three situations where your words give you away

Are you a manager or a leader?   One way to quickly identify where someone sits on the manager leader spectrum is to look at their language. The language of a manager is task–oriented.  It’s about what needs to be done today, and how to do it. A leader’s language.

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Is overemphasizing profit costing you money?

BUSINESS TREND Game Change: Leaders increase profits focusing on a noble purpose bigger than money They lead different organizations across a gamut of industries: construction, travel, social media, and software.  Instead of driving their organizations to improve profit, these leaders make customer impact their end game.   The counter intuitive.

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