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Why Teams Don’t Collaborate

I recently spoke to a CEO, who expressed frustration with the lack of cooperation in his organization. One incident in particular stood out. A smaller product group within his firm landed a new client. After the deal closed, it was revealed that another (larger) product group was calling on.

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Navigating Typical Workplace Quarrels

In my many years as an organizational consultant, I’ve seen my share of disagreements. From tiffs over meeting protocols to executives duking it out in the board room over million-dollar line items. In exceptional organizations, shared purpose is the ice cutter for moving beyond the day-to-day disagreements. Working collectively,.

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How to Give Great Feedback In a Virtual (And Uncertain) World

If you’re a leader, you’re a lifeline. Like it or not, you’re one of the most important people in the daily life of your team. When people are working remotely, the words of the leader have outsized impact. In a tome of uncertainty, your ability to give high quality.

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Who Do You Want Standing Beside You When This is Over?

We don’t know when, we don’t know how, and we’re not even exactly sure what the new reality will look like. But at a certain point, this too shall pass, and organizations will be in growth mode. The question is, who do you want standing beside you when this.

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Need Your Team to Perform? Start with Belief

Belief drives behavior, and behavior drives results. In a volatile market, when the stakes are high, a leader’s ability to create shared belief for a team can mean the difference between failure and perseverance. History is filled with examples of small nimble teams who beat out formidable opponents. The.

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Why ‘Sweaty Palm Conversations’ Are Essential for Teamwork

Do you feel safe enough to challenge your boss? When people think about safety at work, we tend to think about physical safety, things like masks, and safety harnesses. But if you want to create a high-performing team you also need psychological safety. High performance depends on teammates being.

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How Fear Flatlines Performance

Fear has a chilling effect on our ability to engage. It ignites the most primal, self-serving part of our brains. When your brain has been hijacked by fear, your personal short-term interests trump everything else. You’re not able to connect with the person on the other side of the.

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Why We Need Rainmakers (and how to become one)

How do you keep your business afloat during times of uncertainty? It’s the question most leaders are asking. In the face of uncertainty, every organization wants a Rainmaker. In earlier times, tribal rainmakers were the people who could seemingly magically cause the rains to fall, ensuring their tribe good.

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What’s Your Crisis Story?

External events are dramatically altering our world. Our only choice now, is the story about how we respond. Nigerian poet and novelist Ben Okri says, “Beware the stories you read or tell; subtly, at night, beneath the waters of consciousness, they are altering your world.” I became acutely aware.

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Do Your Customers Love You Forever, or Just for Now?

It’s the holy grail of business. It’s a forever customer, someone so loyal to you they never want to leave. These are the customers who sing your praises to others. They stick with you during a tough time because they consider your offering so essential, they never cancel. Customer.

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