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Your Job is Like Cake

Do you like cake? I love cake.  Give me a piece of cake, and I’m happy. A good job is kind of like cake.  One piece is excellent.  Two pieces are good.  But if you eat a whole cake, you’re going to stop liking cake. A lot of people.

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The Three “Apologies” That Makes Things Worse

Sorry.  Not sorry.  We’re all familiar with the non-apology, people who toss off “I’m sorry” without meaning it or understanding how their actions affect others. It’s annoying in small-scale situations, but when the non-apology comes from a CEO, it’s simply mind-boggling.  Despite being assisted by experts and crisis managers,.

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No One Needs to Know How Awful They Are

Have you ever worked for a terrible communicator? Perhaps you have a family member who routinely criticizes everyone. There’s nothing like the dysfunctions of others to bring out the beast in us. When I was in my twenties and thirties, I spent the better part of a decade as.

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Why Adjectives are Eroding the Truth

I don’t yell as much as my mother.  I consider that an accomplishment. Unfortunately, my kids never knew my mother, so they have no idea how well I’m doing. That’s the problem with comparisons.  We all live in our own world, a world forged by our experiences.  Consider these.

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Gratitude is a Gateway Drug

When was the last time you felt sorry for your self?  How about annoyed? Think about the last time you felt low, for whatever reason.  What thoughts were going through your head?  If you examine your mental talk track during low periods, you’ll likely find one common theme:  An.

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If You’re Unhappy, Quit Before You Get Fired

Do people with a bad attitude get you down?  Of course they do.  Humans respond to each other’s feelings on conscious and unconscious ways.  People respond to your attitude whether you express it with words or not. We recently fired our painters.  Their painting was good enough; it was.

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Do You Want a Paycheck or Self-actualization?

People will work for money. But if you want your team to actually care, it takes more than cash. Whenever I write emotional engagement, I always get a handful of negative responses. The general theme from disgruntled managers is, “My employees get a paycheck, that should be enough to.

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How to Improve Retention in 10 Minutes

We all know turnover is costly.  But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum, and customer retention, the dollars rise and the impact expands. We also know the younger generation, millennials, change jobs at more than three times the.

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How to Reduce Your Words and Increase Your Impact

Have you ever experienced death by PowerPoint?  How about your boss asking you to read the endless business plan? We’ve all been there.  A well-intentioned person puts pen to paper, or hands to keyboard, and they cram everything they know into a document.  Their intention is to share important.

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Can Customer Service Touch Your Soul?

When was the last time you had a profound customer service experience? Customer experience expert Chip Bell says, “Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy.  It can be the same service we get pretty much everywhere, every day.  Or it can be something.

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