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Innovation & Change

How to Make People Feel Loved, or at Least Liked

Imagine your spouse calls you to say, “I lost my job.” What are the first words out of your mouth?  Do you blurt out, “Oh god, what are we going to do for money?” Or do you pause, and think about how your spouse feels in this moment? If.

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Why Mistakes Don’t Always Require an Apology

When was the last time you made a mistake? Intellectually, we know, we all make mistakes.  Emotionally, it can be painful, especially at work, when promotions, bonuses, and reputations are on the line. Mistakes do not have to derail you though.  When handled correctly, they can actually help you..

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Is your Job Making You Drunk and Fat

When your alarm goes off, do you feel excited about the day?  Or do you calculate how many hours until you can have a 5 o’clock cocktail? Over the course of my life, I’ve been the person who jumps out of bed every morning ready to take on the.

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Is Your Company Addicted to Dopamine?

The little ping is calling your name.  Despite your promise to put your phone away during dinner, you can’t resist checking. We’re all familiar with the addictive nature of technology.  But technology itself is not the root problem; it’s merely a symptom.  The larger issue is our growing addiction.

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Finding Grace in a Bathroom Stall

I arrived at the Dallas airport after midnight.  It was 1 a.m. before I got to the hotel.  The desk clerk couldn’t find the training manuals I’d shipped ahead.  Digging through boxes in the shipping department took another thirty minutes.  Sure enough my boxes were there, but no one.

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Why People Quit Before They Leave

Have you ever lost a great employee? Guess what?  The process of quitting happened months before they handed you their resignation letter. Leaving a job starts with moments of discontent, it’s the events that erode emotional engagement.  It’s kind of like falling out of love with your car.  You.

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Barnum, Jefferson and the Beautiful Ugly Arc of Progress

I fell in love with PT Barnum in the third grade.  I was also besotted with Thomas Jefferson.  Yea, I was a weird kid.  My heroes were a carnival barker and a writer. Watching the new movie The Greatest Showman, on the big screen last week, rekindled my passion.

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The Bookcase Problem: Why good messages get muddled

This is why we can’t have nice things. Well, sort of. I call it The Bookcase Problem. It’s when people take something excellent, then pile mediocre stuff on top of it and ruin it. I dubbed it The Bookcase Problem, after an experience with my Dad. He was cleaning.

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Naked Sales: It’s More Popular Than You Think

A friend of mine told me she hates salespeople. As part of her job, my friend has to buy large amounts of printing products.  I asked her, “How do you purchase the things you need to run your operation?  She said, “I don’t deal with the salespeople, I just.

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How to Find the Table of Brotherhood

Do you remember when we all used to like each other? I do.  In fact, I remember when our shared national aspiration was to dream big dreams and become bigger people. A few years ago, I was at an upscale burger place in Atlanta with my youngest daughter.  The.

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