blog-header-new.jpg

Tips

How a Single Word Changes Your Entire Strategy

Would your rather work for an organization who hits their annual number? Or an organization who hits their number with momentum? It’s an important question.  While the answer may be obvious, who wouldn’t want to hit their goals with momentum?   Unpacking the nuance and figuring out how to get.

[Read More]

Is your Job Making You Drunk and Fat

When your alarm goes off, do you feel excited about the day?  Or do you calculate how many hours until you can have a 5 o’clock cocktail? Over the course of my life, I’ve been the person who jumps out of bed every morning ready to take on the.

[Read More]

Framing: The secret for improving performance and happiness

Do you ever have one of those days when you wonder, why am I even bothering?  Sometimes work and life can be overwhelming. What if I told you, there was a simple mental technique to improve your attitude and your performance? I call it framing.  It can help you.

[Read More]

The Two Rewards of Low-Cost High-Gain Favors

Could you do me a favor?  It’s a common phrase, but it’s packed with meaning. Most of us like to do favors.  But we’re often uncomfortable asking for favors. I had to ask a favor recently, from someone I didn’t know.  It got me thinking about how asking and.

[Read More]

How to Improve Retention in 10 Minutes

We all know turnover is costly.  But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum, and customer retention, the dollars rise and the impact expands. We also know the younger generation, millennials, change jobs at more than three times the.

[Read More]

Can Customer Service Touch Your Soul?

When was the last time you had a profound customer service experience? Customer experience expert Chip Bell says, “Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy.  It can be the same service we get pretty much everywhere, every day.  Or it can be something.

[Read More]

When to Negotiate, and When to Play Nice

“You don’t get what you deserve. You get what you negotiate.” It was the marketing tagline for a popular 1980s negotiating skills program.  Personally, I find this concept absolutely exhausting. Do you really want to game every aspect of daily life? I teach negotiation skills, and coach clients in.

[Read More]

The Purist Trap: Why Your Enthusiasm May Be Off-Putting

“I’m not sure he really believes in this.”  The project manager was frustrated because he felt like his boss was just giving lip service to his initiative. Have you ever been in a situation where you’re passionate about something, yet you wonder if the people around you are just.

[Read More]

The Caffeinated Leader: Why We Abuse Our Best Asset

How many times do you need a hit of caffeine or sugar just to get through the day? If you’ve got a day job, you’re probably well acquainted with exhaustion at the office.   Forty-two percent of people are getting by on less than six hours of sleep a.

[Read More]

Essential Versus Important: The Life Changing Power of Less

Have you ever found yourself saying, “The day got away from me?” You set goals; you have a strategy; you think know what’s most important.  Then, somehow, your day is hijacked by other people’s agendas. It’s like fish nibbling away at a giant carcass on the floor of the.

[Read More]

-->