Most leaders recognize, your team is going to make mistakes. The challenge is, all mistakes are not equal. There’s a big difference between errors of apathy and errors of enthusiasm. Errors of apathy are the kind of mistakes that happen when no one feels responsible, so everyone just passes.
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If you’re not making mistakes you’re not trying anything new. Yet in many organizations, there’s a greater penalty for errors than for inaction. The reason is that inaction often goes unnoticed, while errors are front and center. Yet over time, inaction is an insidious error that will eventually erode.
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