The waitress was late with the food. She looked frazzled and frustrated. After she rushed off, we discovered the salad we requested with dressing on the side was doused in ranch. Clearly, she wasn’t a good server. Or was she? Edwards Deming said, “ A bad system will beat.
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We’ve long been told, “Change is hard.” The prevailing wisdom is that people don’t like to change. I was recently dealing with a leader who was trying to make organizational process changes. Very few on the team adopted the new processes. They didn’t argue in the meeting when it.
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