I’m Sorry and It Will Happen Again

How often do you find yourself making the same mistake? Again. And Again. I was talking to a colleague, who also happens to be my daughter. She was describing a client scenario; I jumped in quickly assuming I knew what they wanted. She paused, annoyed, then went on to.

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The Big Mistake We Make About Internal Motivation

One of the big mistakes that people (including me) make in business and life is to assume that we understand other people’s internal motivation. What makes this problem even worse is that we usually do it subconsciously. Several years ago my sales partner and I were trying to sell.

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