I started my career as a wide-eyed Procter & Gamble sales rep. When it came time to attend my first sales meeting, I was equal parts nervous and excited. Our meeting kicked off with the head of customer experience for a big retail grocery chain, talking about how they.
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I was sitting at an upscale burger place in Atlanta a few months back with my daughter. An African-American family sat down at the table beside us – a mom, a dad, two college-age boys, and a grandmother. The tables were big pine farm style tables. We were all.
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