Which is more important, systems or emotion? Recently, I was working with the senior team of a mid-size firm that was struggling. They wanted to stand out, but they were often regarded as a transactional non-differentiated organization. Their processes needed improvement. Worked bogged down in various places inside the.
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We’ve all been there. You’re at the annual meeting; the leaders rattle off the usual buzzwords. Eyes glaze. The question is why? No one shows up to a meeting wanting to be bored. Leaders certainly don’t want their teams to disengage. But words matter. When leaders overuse jargon with.
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