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Are Your Metrics Eroding Trust?

How do you create excellence?  Many organizations assume: if we broadcast the metrics and hold people accountable, performance will improve.  This assumption is wrong.  Too often, the system’s leadership designs to improve performance wind up eroding trust and morale, the very things required for high performance. Let’s look at.

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How Tinkerbell and NASA Get Tough Stuff Done

Have you ever seen Tinkerbell fly through the air at Disney?  It’s magical, as she flies through the sky from the top of Cinderella’s castle, it appears effortless. But of course it’s not. Tinkerbell’s magical flight is the result of some genius cross-departmental tension. At Disney, two of their.

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How to Win Other People Over

Would you ever stand in the way of a rocket going into space? Do you want to hold your country back, or help it move forward? These are important questions. They’re examples of how the milieu creates the meaning. Milieu is the social conditions and events that provide a.

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