What People Really Think When the Boss Starts Talking

When the leader speaks, what is the team thinking? Think about your own mental talk track, what are you thinking about when someone of importance is speaking? When the boss stands in front of the team to lay out strategy or report results, the listeners process the information on.

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Lack of Noble Purpose: The Root Cause Behind TD Bank & Wells Fargo Customer Deception

It’s easy to identify organizations that lack a Noble Purpose. Stories inside the walls of Wells Fargo and TD Bank reveal the depths of customer deception and how an emphasis on sales and numbers can steer an organization in a certain direction. Let’s look at the TD Bank group.

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