The little ping is calling your name. Despite your promise to put your phone away during dinner, you can’t resist checking. We’re all familiar with the addictive nature of technology. But technology itself is not the root problem; it’s merely a symptom. The larger issue is our growing addiction.
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In our click, tweet, screen culture, it’s easy to say that we’ve become dehumanized. For many organizations, customers and people are treated like a number in the virtual queue. The problem is not the technology. One need look no further than Facebook to see how the right technology can.
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