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I’m Sorry and It Will Happen Again

How often do you find yourself making the same mistake? Again. And Again. I was talking to a colleague, who also happens to be my daughter. She was describing a client scenario; I jumped in quickly assuming I knew what they wanted. She paused, annoyed, then went on to.

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Why People Don’t Say What Needs to Be Said

Last year I was working with the CEO of a pharmaceutical firm that specialized in allergy medicine. He’d just joined the company and was preparing for his first big town hall. As the new CEO, he recognized that people would want to know his plans. He prepared several slides.

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