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Is Your Sales Team Addicted To Dopamine? The implications are far worse than sneaking a peek at your cell phone during dinner. Dopamine-driven organizations produce three predictable problems: 1. Transactional relationships 2. Lack of strate …
Is there an incentive to be friendly? For many people, there are actually more incentives to be negative. Recently, we were working with a client who was trying to improve their customer service. Despite training, continual prompting and incentives, several team members were reluctant to be positive..