Executive
Advisor
Advisor
“Success is not final, failure is not fatal, it’s the courage to continue that counts.” It was inspirational when Winston Churchill said it. But for most of us, mustering the courage to go on in the face of failure is not easy. My ancestors braved war and famine, but.
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“Buck up. Quit being so emotional.” If you haven’t heard it, you may have said it. We’ve long been taught that emotions are a source of weakness. Getting emotional is often perceived as an indicator we’re not in control. But what if we’ve been thinking about this all wrong?.
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When the CEO said, “Cross-selling is the centerpiece of our strategy,” I knew they were doomed to fail. Wells Fargo is back in the news, and no one should be surprised. When then CEO John Stumpf told the sales team cross-selling was the number one goal, he opened the.
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Do you want people to care about your cause, idea or product? A client of mine, we’ll call him Don, was struggling to get funding for his startup. He had a promising software product; he’d done a test market; he had the data. People liked his presentation. Yet he.
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The hand blown bottle was labeled with the year 1787 and the word “Lafitte,” a top French vineyard, etched into the glass. The wine was taken from a bricked-up cellar in Paris hundreds of years ago. It eventually became one of most expensive bottles of wine ever sold. Also.
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If you’re feeling like the workplace (and the world in general) is becoming more crass, you’re not alone. According to Harvard Business Review polls, 98% of people report experiencing uncivil behavior at work. Half say they are treated rudely at least once a week, double the number who reported.
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Companies want customers to love them. Bosses want people to love their jobs. Yet many leaders will tell you, emotion has no place in business. This is cognitive dissonance at best, dangerous at worst. Let’s start with the cognitive dissonance. To think you can strip emotion out of the.
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What’s more important? Getting the order out today, or creating a culture that will enable you to do 5,000 orders next year? The answer of course, is both. One task is urgent, the order today, it’s easy to understand what to do. The other issue is important, creating an.
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Is there an incentive to be friendly? For many people, there are actually more incentives to be negative. Recently, we were working with a client who was trying to improve their customer service. Yet despite training, continual prompting and incentives, several team members were reluctant to be positive. In.
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The data shows firstborns are more likely to become U.S. presidents, CEOs, surgeons and MBAs than later-born siblings. One could argue whether overachievement is a positive outcome or not. Studies indicate while firstborns are more likely to be dutiful type A’s, their younger siblings are better collaborators and more.
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McLeod & More photos - Loria Crews
