SPEAKING
Companies want customers to love them. Bosses want people to love their jobs. Yet many leaders will tell you, emotion has no place in business. This is cognitive dissonance at best, dangerous at worst. Let’s start with the cognitive dissonance. To think you can strip emotion out of the.
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What’s more important? Getting the order out today, or creating a culture that will enable you to do 5,000 orders next year? The answer of course, is both. One task is urgent, the order today, it’s easy to understand what to do. The other issue is important, creating an.
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Is there an incentive to be friendly? For many people, there are actually more incentives to be negative. Recently, we were working with a client who was trying to improve their customer service. Yet despite training, continual prompting and incentives, several team members were reluctant to be positive. In.
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The data shows firstborns are more likely to become U.S. presidents, CEOs, surgeons and MBAs than later-born siblings. One could argue whether overachievement is a positive outcome or not. Studies indicate while firstborns are more likely to be dutiful type A’s, their younger siblings are better collaborators and more.
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Would you hire a wind surfer? How about a furniture painter? Would leadership promote someone who spends their weekends writing and reading poetry? We often think hobbies and leisure time activities take us away from work. But developing a rich life outside of work can make you more successful.
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When was the last time you felt inspired? What made you feel that way? If you’re like most humans, inspiration requires an intense level of emotion. Research tells us if we want people to act, we have to appeal to their emotions. Neuroscientist Paul Zak researched the physiological impact.
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To tattle or not to tattle, that is the question my friends. When you see a co-worker making errors, how do you handle it? Ignore it? Bring it to their attention right away? Sit on it? Or do you tell the boss? The answer is, it depends? Here are.
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Do you observe people? Of course you do; we all do. Whether you’re making assessments of an interview candidate, observing your team during a meeting, or meeting a prospective in-law for the first time. We’re always consciously and unconsciously observing and making assessments. In business, these anecdotal assessments determine.
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Oh, how the mighty fall. Again. The recent TD Bank group scandal reveals what happens when an organization lacks Noble Purpose. After CBC (Canada’s national broadcasting news network) reported TD employees being pressured to make sales goals, hundreds of TD employees came forward describing “incredible pressure” from managers to.
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What does it take to get promoted? Most people think being good at your job is enough. They’re wrong. I met a woman on a plane a few weeks ago who told me she was up for a promotion. Full disclosure, it was a long flight, and I’m one.
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McLeod & More photos - Loria Crews
