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To Tattle or Not to Tattle: When to Tell the Boss and When to Keep it to Yourself

To tattle or not to tattle, that is the question my friends. When you see a co-worker making errors, how do you handle it?  Ignore it? Bring it to their attention right away?  Sit on it?  Or do you tell the boss? The answer is, it depends?  Here are.

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Why Your Observations Are Wrong

Do you observe people? Of course you do; we all do.  Whether you’re making assessments of an interview candidate, observing your team during a meeting, or meeting a prospective in-law for the first time.  We’re always consciously and unconsciously observing and making assessments. In business, these anecdotal assessments determine.

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The Root Cause Behind TD Bank & Wells Fargo Customer Deception

Oh, how the mighty fall.  Again. The recent TD Bank group scandal reveals what happens when an organization lacks Noble Purpose.  After CBC (Canada’s national broadcasting news network) reported TD employees being pressured to make sales goals, hundreds of TD employees came forward describing “incredible pressure” from managers to.

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How to Be Promotable: 3 Surprising Things You Need to Know

What does it take to get promoted? Most people think being good at your job is enough.  They’re wrong. I met a woman on a plane a few weeks ago who told me she was up for a promotion.  Full disclosure, it was a long flight, and I’m one.

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Useless Employee Surveys and How to Avoid Them

Have you ever done an employee survey?  How honest were you? Did the questions even scratch the surface of the true feelings you have about your job? Organizations increasingly concerned about the cost of turnover and lack of employee engagement often lean on employee surveys to get insights into.

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The Surprising ROI On Gratitude Training

What are you grateful for? Your family? A home? These are the typical go to’s when people discuss gratitude. Pop culture is filled with studies touting the benefits of gratitude for health, happiness, and overall well-being. But is it good for business? According to the Harvard Medical School editorial “In.

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How To Deal with a Whining Employee

As a leader, it’s frustrating to hear whining.  In response, leaders often say, “Don’t come to me with a problem, come to me with a solution.” It sounds good in theory, but telling your people they can only come to you with answers, keeps you from hearing valuable feedback. .

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What Doris Day Taught Me About Coaching

Do you have to be a star performer to be a great coach? When I was a high school drama student, one of our assignments was to read a biography of a famous actor or actress and write a report about it.  I waited until the last minute; the.

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The Two Rewards of Low-Cost High-Gain Favors

Could you do me a favor?  It’s a common phrase, but it’s packed with meaning. Most of us like to do favors.  But we’re often uncomfortable asking for favors. I had to ask a favor recently, from someone I didn’t know.  It got me thinking about how asking and.

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Why Smart Goals Don’t Work and What to Do Instead

Do you remember SMART goals?  I was introduced to the concept early in my career.  Smart goals are specific, measurable, agreed upon, realistic, and time bound.  Unfortunately, they’re also usually horrifically boring and uninspiring. The SMART goal concept isn’t bad in theory.  A SMART goal is better than no.

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