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How Tinkerbell and NASA Get Tough Stuff Done

Have you ever seen Tinkerbell fly through the air at Disney?  It’s magical, as she flies through the sky from the top of Cinderella’s castle, it appears effortless. But of course it’s not. Tinkerbell’s magical flight is the result of some genius cross-departmental tension. At Disney, two of their.

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When To Negotiate and When To Let It Go

You don’t get what you deserve; you get what you negotiate.  It was the title of a popular negotiating course in the 80’s and 90’s. In one sense, it’s true.  If you don’t ask for what you want, you’re unlikely to get it. The flip side is negotiating for.

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Why Your Problem Person is Still a Problem

He’s horrible; send him to training. How many times have you watched this scenario play out?  An employee is performing poorly.  Management gets frustrated.  They decide to send the person to training.  Clearly his behavior must be improved. Sending someone to training is certainly more humane than firing the.

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How to Sell Your Expertise to Powerful People

Do you ever have to sell yourself or your ideas to someone in power? It can be intimidating. I recently had a conversation with Dr. Chip Bell, the world-renowned authority on customer loyalty and innovative service. Bell is North America’s #1 keynote speaker on customer service and he works.

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The Value of Wallowing

Have you ever been really disappointed about something and then had someone tell you to cheer up? How does it make you feel?  Generally speaking, telling someone to cheer up when they’re disappointed doesn’t work.  Instead of helping you cope with your emotions, telling you to cheer up is.

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What’s the Difference Between a Wedding and a Sales Meeting?

I recently officiated my friend’s wedding, Diane was a first time bride at 58, and I married her.  Officiating a wedding is quite a departure from my normal day job. The backstory is so romantic the New York Times covered it.  A little over a year ago my friend, Diane,.

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Your Worst Employees Quit and Stay

Imagine you have a low engagement employee.  We all know who they are.  They’re the people who show up for work with their body, but they leave their hearts and minds at home.  I refer to them as the quit and stays.  They quit caring, but they stay in.

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Are you Measuring the Least Important Reality?

Organizations operate on two levels. There are the presenting facts and metrics, these are readily observed and measured.   Then there are the nuances, the attitude of the players, their focus, or lack thereof, the details and daily conversations.  These seemingly behind the scenes subtleties are what makes or breaks.

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Are You Ready for a Red Table Talk?

Do you ever have to address emotionally charged topics at work, or in your personal life?  We all do. A quick glance of the headlines reveals, we’re not all skilled at having difficult conversations.  Whether it’s racial discrimination or sexual harassment, these aren’t easy topics to discuss, especially at.

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There’s nothing more dangerous than a writer whose feelings have been hurt”

When Glenn Close uttered this drop-dead line in The Wife, I laughed out loud at the horrible truth.  In the movie, Close was advising her husband, a famous author, not to anger a reporter.  Her husband, a powerful famous man, seemed oblivious as to how his treatment of a.

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