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Leadership

Finding Grace in a Bathroom Stall

I arrived at the Dallas airport after midnight.  It was 1 a.m. before I got to the hotel.  The desk clerk couldn’t find the training manuals I’d shipped ahead.  Digging through boxes in the shipping department took another thirty minutes.  Sure enough my boxes were there, but no one.

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Why People Quit Before They Leave

Have you ever lost a great employee? Guess what?  The process of quitting happened months before they handed you their resignation letter. Leaving a job starts with moments of discontent, it’s the events that erode emotional engagement.  It’s kind of like falling out of love with your car.  You.

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Barnum, Jefferson and the Beautiful Ugly Arc of Progress

I fell in love with PT Barnum in the third grade.  I was also besotted with Thomas Jefferson.  Yea, I was a weird kid.  My heroes were a carnival barker and a writer. Watching the new movie The Greatest Showman, on the big screen last week, rekindled my passion.

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Naked Sales: It’s More Popular Than You Think

A friend of mine told me she hates salespeople. As part of her job, my friend has to buy large amounts of printing products.  I asked her, “How do you purchase the things you need to run your operation?  She said, “I don’t deal with the salespeople, I just.

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The Secret to Enjoying Hard Work

Consider the difference between these two phrases: “I have to.” vs. “I get to.” Imagine you’re going to spend the day taking care of a sick family member.  Maybe it’s your father, or your brother, or maybe it’s your child.  You’re going to spend a day taking care of.

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How to Win Other People Over

Would you ever stand in the way of a rocket going into space? Do you want to hold your country back, or help it move forward? These are important questions. They’re examples of how the milieu creates the meaning. Milieu is the social conditions and events that provide a.

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Framing: The secret for improving performance and happiness

Do you ever have one of those days when you wonder, why am I even bothering?  Sometimes work and life can be overwhelming. What if I told you, there was a simple mental technique to improve your attitude and your performance? I call it framing.  It can help you.

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The View from the Cheap Seats Can Ruin Everything

“Is the view pretty good from the cheap seats AJ? In the 1995 film, The American President, Michael Douglas plays President Andrew Shepherd facing a tough challenger for re-election.  His Chief of Staff and long-time campaign manager, AJ, played by Martin Sheen, advises the President to take on the.

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Telling Isn’t Coaching

Do you ever wish you could simply tell your people what to do and then have them actually do it. We’ve all been there.  Sometimes telling people works.  More often than not, if you want to improve your team, coaching is required. A lot of people in business like.

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The Case for Emotional Decision-making

Do you make big decisions using logic, or emotion? We’ve been taught not to let emotions cloud our decision-making. But there’s a big difference between making an emotional decision and making a rash decision. As humans, it’s impossible to strip emotion from our decision-making. Nor would you want to..

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