When the leader speaks, what is the team thinking? Think about your own mental talk track, what are you thinking about when someone of importance is speaking? When the boss stands in front of the team to lay out strategy or report results, the listeners process the information on.
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It’s easy to identify organizations that lack a Noble Purpose. Stories inside the walls of Wells Fargo and TD Bank reveal the depths of customer deception and how an emphasis on sales and numbers can steer an organization in a certain direction. Let’s look at the TD Bank group.
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Have you ever been faced with a challenge that you don’t know how to handle? Were you ever in a situation where you felt overwhelmed and unprepared? We’ve all been there. My instinct in these situations is to reach for a book. Nowadays it might also be a YouTube.
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