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conflict resolution

Navigating Typical Workplace Quarrels

In my many years as an organizational consultant, I’ve seen my share of disagreements. From tiffs over meeting protocols to executives duking it out in the board room over million-dollar line items. In exceptional organizations, shared purpose is the ice cutter for moving beyond the day-to-day disagreements. Working collectively,.

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Why Avoiding Conflict Prolongs It

Do you like conflict?  Most people don’t. But sometimes, trying to keep the peace simply prolongs the problem. I was working with a leadership team who had problems with the IT department. They were reluctant to openly express their frustrations to the IT leader (their peer) because he was.

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Conflict Resolution: Why Fighting Makes Things Better

We tend to assume that arguments are bad. We’re wrong. The best ideas often come from arguing. Here are two examples: How fighting against a highway created a network of parks and bike trails. Back in the 1970s my mother led the fight against Route 66 in Arlington, Virginia..

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