What’s Your Crisis Story?

External events are dramatically altering our world. Our only choice now, is the story about how we respond. Nigerian poet and novelist Ben Okri says, “Beware the stories you read or tell; subtly, at night, beneath the waters of consciousness, they are altering your world.” I became acutely aware.

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Do Your Customers Love You Forever, or Just for Now?

It’s the holy grail of business. It’s a forever customer, someone so loyal to you they never want to leave. These are the customers who sing your praises to others. They stick with you during a tough time because they consider your offering so essential, they never cancel. Customer.

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How to Get Stronger During a Crisis

What happens when the money spigot is turned off? I’m observing two very different scenarios playing out. When people believe their only purpose in life is to make and produce money, the moment their money is threatened, it rips the rug right out from under them. An organization who defines.

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How to Make Decisions in a Crisis

“In every deliberation, we must consider the impact on the seventh generation… even if it requires having skin as thick as the bark of a pine.” The “7th generation principle: comes from the Native American culture, where it was used to make decisions large and small.  Putting yourself in the position of future generations provides a.

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Are You Going to be Blindsided by the Future?

We’ll all been there. Things are running smoothly, then whack, seemingly out of nowhere you get hit over the head. You lose your job, your competition takes away your best business or someone in your personal life drops a bomb on you. You never saw it coming, except of.

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