The Battle between Love and Money

For years, I felt I had a devil one shoulder and an angel on the other.  The devil whispers, “Make as much money as you can!”  While on the other shoulder, the do-gooder persistent angel keeps reminding me, “You’re here to make a difference in the world.” I’m not.

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2 Reasons So Many People are Reluctant to Be Positive

Is there an incentive to be friendly?   For many people, there are actually more incentives to be negative. Recently, we were working with a client who was trying to improve their customer service.   Despite training, continual prompting and incentives, several team members were reluctant to be positive..

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