For years, I felt I had a devil one shoulder and an angel on the other. The devil whispers, “Make as much money as you can!” While on the other shoulder, the do-gooder persistent angel keeps reminding me, “You’re here to make a difference in the world.” I’m not.
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Is there an incentive to be friendly? For many people, there are actually more incentives to be negative. Recently, we were working with a client who was trying to improve their customer service. Despite training, continual prompting and incentives, several team members were reluctant to be positive..
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