It’s easy to identify organizations that lack a Noble Purpose. Stories inside the walls of Wells Fargo and TD Bank reveal the depths of customer deception and how an emphasis on sales and numbers can steer an organization in a certain direction. Let’s look at the TD Bank group.
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Sorry. Not sorry. We’re all familiar with the non-apology, people who toss off “I’m sorry” without meaning it or understanding how their actions affect others. It’s annoying in small-scale situations, but when the non-apology comes from a CEO, it’s simply mind-boggling. Despite being assisted by experts and crisis managers,.
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Here we go again. Wells Fargo was recently fined $185 million because thousands of their employees set up millions of fake accounts customers didn’t ask for. Here’s what happened: The employees were incented to open additional accounts for existing customers. The sales goals were aggressive. Employees were evaluated, ranked.
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