Have you ever worked for a terrible communicator? Perhaps you have a family member who routinely criticizes everyone. There’s nothing like the dysfunctions of others to bring out the beast in us. When I was in my twenties and thirties, I spent the better part of a decade as.
[Read More]
We all know turnover is costly. But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum, and customer retention, the dollars rise and the impact expands. We also know the younger generation, millennials, change jobs at more than three times the.
[Read More]
Have you ever experienced death by PowerPoint? How about your boss asking you to read the endless business plan? We’ve all been there. A well-intentioned person puts pen to paper, or hands to keyboard, and they cram everything they know into a document. Their intention is to share important.
[Read More]
When was the last time you had a profound customer service experience? Customer experience expert Chip Bell says, “Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy. It can be the same service we get pretty much everywhere, every day. Or it can be something.
[Read More]
Have you ever heard a manager complaining about their employees? The complaints run from “I can’t get good people” to, “My people don’t care enough” to, “I can’t keep good people.” Next time you hear someone complaining, consider this perspective. The true measure of a leader is their people..
[Read More]
There it is, the resignation letter. You’ve spent time hiring, training, and getting this employee up to speed, and now they’re leaving you. Perhaps they’re going to the competition, switching industries, or launching their own firm. Or maybe they’ve decided to be a poet and travel the world. No.
[Read More]
What would you do if you knew your boss was making a bad decision? We’ve all been there. How did you respond? Do you sit back and watch it. Or do you step outside your comfort zone and address it? My father once told me, “No matter what your.
[Read More]
We’ve all been there. You’re at the annual meeting; the leaders rattle off the usual buzzwords. Eyes glaze. The question is why? No one shows up to a meeting wanting to be bored. Leaders certainly don’t want their teams to disengage. But words matter. When leaders overuse jargon with.
[Read More]
Bill was frustrated; his boss just didn’t get it. Bill thought his boss expected too much. In my conversation with Bill he said, “My boss worries about the smallest things, then he freaks out if they’re not done perfectly.” As he spoke, something about the way Bill described his.
[Read More]
Is money the root of all evil? I don’t believe so. Yet many of us live with a weird dichotomy when it comes to money. We want money, but we don’t want to be perceived as wanting it. Consider these mixed messages: Good companies are profitable and financially stable..
[Read More]
