“We don’t want to make things worse.” When my neighbor’s high school age daughter died of cancer, it was horrible. No one knew what to say or do. A group of us decided to take food over before the funeral, but everyone was afraid to be the person who.
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Every leader knows teamwork is essential. Yet after working with hundreds of organizations, I can confirm, much of the time and money spent on team building is a complete waste. Meaningless jargon, adjective-heavy iterations of strategy, and PowerPoint graphics detailing the organizations’ commitment to respect have little impact on.
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You don’t get what you deserve; you get what you negotiate. It was the title of a popular negotiating course in the 80’s and 90’s. In one sense, it’s true. If you don’t ask for what you want, you’re unlikely to get it. The flip side is negotiating for.
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He’s horrible; send him to training. How many times have you watched this scenario play out? An employee is performing poorly. Management gets frustrated. They decide to send the person to training. Clearly his behavior must be improved. Sending someone to training is certainly more humane than firing the.
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Do you ever have to sell yourself or your ideas to someone in power? It can be intimidating. I recently had a conversation with Dr. Chip Bell, the world-renowned authority on customer loyalty and innovative service. Bell is North America’s #1 keynote speaker on customer service and he works.
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Have you ever been really disappointed about something and then had someone tell you to cheer up? How does it make you feel? Generally speaking, telling someone to cheer up when they’re disappointed doesn’t work. Instead of helping you cope with your emotions, telling you to cheer up is.
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I recently officiated my friend’s wedding, Diane was a first time bride at 58, and I married her. Officiating a wedding is quite a departure from my normal day job. The backstory is so romantic the New York Times covered it. A little over a year ago my friend, Diane,.
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Imagine you have a low engagement employee. We all know who they are. They’re the people who show up for work with their body, but they leave their hearts and minds at home. I refer to them as the quit and stays. They quit caring, but they stay in.
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Do you ever have to address emotionally charged topics at work, or in your personal life? We all do. A quick glance of the headlines reveals, we’re not all skilled at having difficult conversations. Whether it’s racial discrimination or sexual harassment, these aren’t easy topics to discuss, especially at.
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“There’s no point arguing, she’s already got her mind set.” I hear this from employees who have a boss with a strong personality. I recently wrote about why conflict avoiders find themselves in continual conflict (because they never address the root cause). The preponderance of comments came from bosses.
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