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Leadership

Why People Become Extremists During Arguments

 It starts out calm. You’re having an intelligent debate with a colleague. Then they say something that pushes your buttons and before you know it, the words are flying and logic is out the window. Reasoned debate is gone, now it’s a “moral” argument. Complexity and nuance are lost.

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10 Ways To Make A Great First Impression In 30 Seconds

The first thirty seconds count.  Whether it’s a date or a job interview, our brains make snap judgments about people within seconds of meeting them. It starts before they even open their mouths.   Research shows the first 30 seconds of an interview often determines whether the person gets hired.

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Why Avoiding Conflict Keeps You Trapped In It Forever

“Avoiding conflict wreaks havoc on business and relationships as well.” Most people don’t like conflict.   It feels risky and time consuming. They’re either afraid of it or they don’t want to expend the energy to deal with it. The problem is, avoiding conflict doesn’t work either.  It doesn’t reduce tension, if anything,.

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Is Lack Of Innovation Keeping You Stuck?

Is lack of innovation keeping you stuck? “Don’t get wedded to ideas, get wedded to questions.”   Do you ever find yourself trapped inside the same issue over and over again? Maybe it’s because you’re looking at it through the same lens. Whether it’s a business challenge or a.

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Why Seeing The Best In Others Can Make You Terrible At Hiring

I admit it;  I’m not very good at hiring people.  My husband is great at it.  The reason I’m terrible and he’s great is because I see people for what they can be.  He sees people for who they actually are right now. I see their long-term potential.  He sees how they’re going to show up.

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The Curse Of Mindset – How To Get Credit For Doing Good Work

Do you ever feel unappreciated? You put in a long day, you complete all the tasks, you do the right thing by your family, yet people still complain. Why? Are they ungrateful and self-absorbed? Maybe. Or it could be the curse of mindset. Did you know that people respond.

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How To Be More Persuasive and Influential at Work

You know who they are, they’re the people who can walk into a meeting and charm the socks off everyone in the room. They inevitably wind up with bigger budgets, more support for their ideas and more promotions than their less persuasive peers. Knowledge is not enough, being the.

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Wired And Dangerous: The New Paradigm Of Customer Service

Are you dangerous? If you have a computer you are. And if you play the guitar, you can be positively lethal. Just ask United Airlines. When musician Dave Carroll’s guitar was severely damaged by United Airlines baggage handlers, he was unable to find anyone at United willing to make.

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Why Most People Don't Like Their Jobs

There are two basic human needs: connection and meaning. If you don’t get them at work, you’re not going to like your job very much. We want to be connected to other people and we want to know that we’re making a difference. It’s doesn’t matter whether you’re a.

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Why a Ten-Year-Old is Giving Advice to Congress

“Why do Congressmen say such mean things about each other?  We’re not allowed to act like that in class. We have rules about respecting each other. Do you think something like that might help you?” He was only 10 years old, but his question made several Congressmen squirm. His name is Colyne.  He’s.

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