Steve knew the project wasn’t working. Energy was waning; the milestones were falling further behind and the weekly meetings were stale, a rinse and repeat of the previous week. In terms of priorities, this project wasn’t urgent. The deliverables would be helpful, but there was no burning platform, no.
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The waitress was late with the food. She looked frazzled and frustrated. After she rushed off, we discovered the salad we requested with dressing on the side was doused in ranch. Clearly, she wasn’t a good server. Or was she? Edwards Deming said, “ A bad system will beat.
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Imagine two new employees. We’ll call them Stan and Bill. Stan and Bill are both starting in new jobs at two different banks. The two banks are competitors and sit directly across the street from each other. Stan and Bill are both part of a group of new hires.
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We were in a team meeting discussing a creative new initiative. People were wondering if we should loop in a peer from another department, we’ll call her Sarah. “We probably should,” they said. “It’s part of her area.” Yet as they anticipated Sarah’s response, the room started to dim. .
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Do you remember your first day of your current job? What was it like? As organizational tenure declines, the gig economy ramps up, and an entire new generation enters the workforce, the task of “getting new people up to speed” has become increasingly challenging. While the foundational elements of.
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Lately, all the cool kids have purpose. Progressive companies tout their purpose on their website, and CEOs talk about the greater good impact their business has on their customers and the world. The question is: How does an aspirational purpose stand up to the demands of daily business? For.
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We all have an internal talk track. What we often fail to recognize is, the words fueling our internal dialogue didn’t originate with us. When you step into a high stakes situation, what’s going on inside your head? Any of these sound familiar? Nobody likes a show-off. Who do.
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“I’ve sat through the same sales meeting since June 20th 1985.” When our client, the EVP of a large commercial bank, dropped this statement, it got me thinking. How many communication norms from 30 or 40 years ago are still in place today simply because no one recognized how.
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Do you make your decisions by design, or by default? Your life is the sum of your decisions. A business is created by the decisions the leaders make or don’t make. A family exists and operates because of decisions. One of the biggest challenges with decision-making, is not the.
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How long is 5 minutes? It depends. If you’re the one rushing to make a meeting, 5 minutes flies by. If you’re the one who showed up on time, and you’re waiting for someone else to arrive, 5 minutes is a really long time. Every organization has timeliness standards..
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