Could you do me a favor? It’s a common phrase, but it’s packed with meaning. Most of us like to do favors. But we’re often uncomfortable asking for favors. I had to ask a favor recently, from someone I didn’t know. It got me thinking about how asking and.
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Do you like cake? I love cake. Give me a piece of cake, and I’m happy. A good job is kind of like cake. One piece is excellent. Two pieces are good. But if you eat a whole cake, you’re going to stop liking cake. A lot of people.
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Sorry. Not sorry. We’re all familiar with the non-apology, people who toss off “I’m sorry” without meaning it or understanding how their actions affect others. It’s annoying in small-scale situations, but when the non-apology comes from a CEO, it’s simply mind-boggling. Despite being assisted by experts and crisis managers,.
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Have you ever worked for a terrible communicator? Perhaps you have a family member who routinely criticizes everyone. There’s nothing like the dysfunctions of others to bring out the beast in us. When I was in my twenties and thirties, I spent the better part of a decade as.
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I don’t yell as much as my mother. I consider that an accomplishment. Unfortunately, my kids never knew my mother, so they have no idea how well I’m doing. That’s the problem with comparisons. We all live in our own world, a world forged by our experiences. Consider these.
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People will work for money. But if you want your team to actually care, it takes more than cash. Whenever I write emotional engagement, I always get a handful of negative responses. The general theme from disgruntled managers is, “My employees get a paycheck, that should be enough to.
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We all know turnover is costly. But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum, and customer retention, the dollars rise and the impact expands. We also know the younger generation, millennials, change jobs at more than three times the.
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Have you ever experienced death by PowerPoint? How about your boss asking you to read the endless business plan? We’ve all been there. A well-intentioned person puts pen to paper, or hands to keyboard, and they cram everything they know into a document. Their intention is to share important.
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When was the last time you had a profound customer service experience? Customer experience expert Chip Bell says, “Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy. It can be the same service we get pretty much everywhere, every day. Or it can be something.
[Read More]Have you ever heard a manager complaining about their employees? The complaints run from “I can’t get good people” to, “My people don’t care enough” to, “I can’t keep good people.” Next time you hear someone complaining, consider this perspective. The true measure of a leader is their people..
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