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Innovation & Change

How to Differentiate Yourself in 1 Minute Flat

Can a single pivotal behavior elevate the culture of your entire organization? It can if it’s the right behavior. Here’s how a simple 1 minute act helped an organization outperform their competition by leaps and bounds: My family and I were moving our daughter into Boston University last weekend..

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How To Win The Hearts And Minds Of Other People

How do you get people excited and engaged? Traditional wisdom says that you have to show people what’s in it for them if you want them to join your team, support your cause, work long hours or buy your product. Traditional wisdom is wrong. The secret to getting people.

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10 Ways To Make A Great First Impression In 30 Seconds

The first thirty seconds count.  Whether it’s a date or a job interview, our brains make snap judgments about people within seconds of meeting them. It starts before they even open their mouths.   Research shows the first 30 seconds of an interview often determines whether the person gets hired.

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Is Lack Of Innovation Keeping You Stuck?

Is lack of innovation keeping you stuck? “Don’t get wedded to ideas, get wedded to questions.”   Do you ever find yourself trapped inside the same issue over and over again? Maybe it’s because you’re looking at it through the same lens. Whether it’s a business challenge or a.

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How To Be More Persuasive and Influential at Work

You know who they are, they’re the people who can walk into a meeting and charm the socks off everyone in the room. They inevitably wind up with bigger budgets, more support for their ideas and more promotions than their less persuasive peers. Knowledge is not enough, being the.

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Wired And Dangerous: The New Paradigm Of Customer Service

Are you dangerous? If you have a computer you are. And if you play the guitar, you can be positively lethal. Just ask United Airlines. When musician Dave Carroll’s guitar was severely damaged by United Airlines baggage handlers, he was unable to find anyone at United willing to make.

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Why a Ten-Year-Old is Giving Advice to Congress

“Why do Congressmen say such mean things about each other?  We’re not allowed to act like that in class. We have rules about respecting each other. Do you think something like that might help you?” He was only 10 years old, but his question made several Congressmen squirm. His name is Colyne.  He’s.

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The Doorbell Dynamic: Failure to See the Big Picture

Doesn’t it make you crazy when people can’t see the big picture? You’ll be in the middle of a project, and they do something completely counter to the goals.  In our family, we call it the doorbell dynamic. There’s a story to explain. My parents remodeled their house a few years back.  It.

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Three Things You Need to Succeed (Including the One Nobody Talks About)

It’s that weird thing that no one can seem to put their finger on. But it’s why some people succeed where others fail. Traditional wisdom says that success or failure is largely determined by your skills and knowledge. But there’s a third element of success that’s more intangible. Sometimes we call it.

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Why Too Much Positive Thinking Leads to Failure

McLeod & More, Inc. is an international training and consulting firm specializing in sales, leadership, and customer/employee engagement. McLeod & More President Lisa Earle McLeod is the author of The Triangle of Truth, a Washington Post Top 5 Business Book for Leaders, “the ultimate guide for solving problems.

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