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Leadership

Why Employees Just Don’t Care, and What the Boss Can Do About It

I frequently hear leaders complain that their employees just don’t care anymore. Lack of employee engagement has reached epidemic proportions. A May 2014 New York Times article titled, “Why you hate work” was the single most emailed article for an entire week. The article revealed that in a 2013.

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Why We Wait, Before Giving It Our Best

I’m willing to do it, but I’m not sure he is. It’s the biggest obstacle to making a positive change.  We want to know, for sure, that the other guy is all in with good intentions, before we fully invest ourselves. I was working on a consulting project recently.

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Why Customer Service People Still Give Terrible Customer Service

No ma’am, you cannot speak to my supervisor. No ma’am, I don’t even have the number for a supervisor. No ma’am, there is nothing you can do to improve this situation. I have total power over you via this phone line, and I am not relinquishing it. Have you.

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The Real Driver of Great Innovation via Alexander Graham Bell and Pharrell Williams

Does innovation come from within, or is it driven by outside forces? We often think of innovation as a random stroke of genius, a spark of creativity ignited by a great mind. But some of our most notable innovations have actually been the result of people who dedicated themselves.

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The Grim Satisfaction of the Subtle Skeptic

They’re the subtle skeptics.  They don’t openly oppose things.  Instead they stand on the sideline judging and evaluating before they decide whether or not to participate. For example, imagine two people who both pay $1,500 to attend a seminar.  The enthusiastic engager says, “I’m going to make sure I.

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How to Reinvent Yourself When Life Doesn’t Turn Out the Way You Planned

We’ve all been there, or at least many of us have. You have a foolproof business plan; you put in the time, money and mountain of work to make it successful.  Yet somehow, it stills fails.  Or perhaps you’re on track for a big promotion, and it goes to.

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The Big Mistake People Make When They Negotiate

We were selling our house. The buyers wanted to play hardball negotiation. We had agreed on a price, but they wanted us to throw in lots of extras, furniture, the clay pots on our front porch, rugs. We were OK with all of it, until it came to the.

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How to Turn Adversaries into Allies without Manipulation or Coercion

Do you have “Ultimate Influence?” Are you able to get other people excited about your ideas?  Can you convince your kids to do their chores without constant reminding?  Are you able to change your boss’s mind about something? Bestselling author Bob Burg says, “Ultimate Influence is the ability to.

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Managing the Monkeys in the Middle of Management

Does your boss ever remind you of an ape? Snorting around, grunting orders, lurching through the office with his knuckles dragging the ground, beating his chest and growling every five minutes just to prove that he’s Chief Chimp in Charge. Gorilla bosses have more in common with their grub-eating.

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Why Lack of Managerial Courage Ruins Everything

How many times have you been in a situation, where you knew things were going to go badly, yet no one had the guts to tell the person in charge? It’s the elephant in the room. Everyone can hear it bellowing, except the boss. I was recently working with.

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