Do you want to know the one thing that will make every single one of your relationships significantly better? It’s easy. If you think a kind thought, say it. Out loud. How many times have you thought, “Wow, my co-worker is really great with customers” or “Gee, I love.
[Read More]They slack off all year, avoiding chores like the plague, whining and complaining every time you ask them to do anything. Then, two weeks before the big guy comes to town, they’re suddenly enthusiastic and eager to please. I’m not talking about kids sucking up for Santa. I’m talking.
[Read More]Traveling for business sounds glamorous. Until you have to do it. During the last 4 weeks, I’ve traveled toCaliforniatwice and made trips toNew Jersey,New York, and Bermuda. I wasn’t sunning myself on a beach or taking in Broadway shows. I was working. I love my job. I do keynotes.
[Read More]It started with stuffing. But then, as Southern family fights tend to do, it went from stuffing to sweet potatoes to full fledged character assassination. It’s the kind of fight that sears into your soul, because you know that it’s about a lot more than just stuffing. It’s about.
[Read More]Running a busy life sounds good in theory. But more often than not, it can feel your life is running you. A high impact life, with lots of work and personal responsibilities is challenging because you care passionately about every single aspect of it. The problem is, when you.
[Read More]Wouldn’t it be great if people announced their dysfunctions and hidden agendas at the start of a relationship rather than you having to discover it later. Think about how much time you would save. You’d know right from the get-go whether or not you wanted to hire, date or.
[Read More]Are you sabotaging people without realizing it? We want the people around us to do their best, but sometimes, in our efforts to “help,” we wind up making them feel worse. I’ve watched well-intended bosses, parents and spouses unknowingly crush the very people they want to build up. Sometimes.
[Read More]You know the old adage “The customer is always right.” Guess what? Sometime they’re not. It doesn’t matter whether you sell cupcakes, or you’re trying to recruit members for your church, attracting (and keeping) the right customers is more important than pleasing a small group of complainers. Before you.
[Read More]Her name was Karen. She sold the same drug regime as every other rep in her company. Her geographic territory was a nondescript slice of interstates, strip malls, aging hospitals and understaffed, high stress, fake plant-adorned doctor’s offices, just like the other 450 reps in her organization. Yet year after.
[Read More]I’ve observed a horrible phenomenon: the inability to accept a compliment about your employee, spouse, or child. For example, last week my daughter had a friend spend the night. The young lady was polite, helpful, interesting, and a true delight to be around. The next day when her dad.
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