The waitress was late with the food. She looked frazzled and frustrated. After she rushed off, we discovered the salad we requested with dressing on the side was doused in ranch. Clearly, she wasn’t a good server. Or was she? Edwards Deming said, “ A bad system will beat.
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Imagine two new employees. We’ll call them Stan and Bill. Stan and Bill are both starting in new jobs at two different banks. The two banks are competitors and sit directly across the street from each other. Stan and Bill are both part of a group of new hires.
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“Good job!” When her boss said it, Susan was delighted to hear the words out lout. She had worked late to complete paperwork for a client. The fact that he said it in front of the team made it even better. She was happy her boss had noticed. But.
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Lately, all the cool kids have purpose. Progressive companies tout their purpose on their website, and CEOs talk about the greater good impact their business has on their customers and the world. The question is: How does an aspirational purpose stand up to the demands of daily business? For.
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We all have an internal talk track. What we often fail to recognize is, the words fueling our internal dialogue didn’t originate with us. When you step into a high stakes situation, what’s going on inside your head? Any of these sound familiar? Nobody likes a show-off. Who do.
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When the leader speaks, what is the team thinking? Think about your own mental talk track, what are you thinking about when someone of importance is speaking? When the boss stands in front of the team to lay out strategy or report results, the listeners process the information on.
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“I’ve sat through the same sales meeting since June 20th 1985.” When our client, the EVP of a large commercial bank, dropped this statement, it got me thinking. How many communication norms from 30 or 40 years ago are still in place today simply because no one recognized how.
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Do you make your decisions by design, or by default? Your life is the sum of your decisions. A business is created by the decisions the leaders make or don’t make. A family exists and operates because of decisions. One of the biggest challenges with decision-making, is not the.
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When they were only ten people, they didn’t give much thought to how they shared beliefs. They didn’t need to. It was obvious; their product was going to revolutionize the industry. They were on fire. They were going to change the way people did business. They talked about it.
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How long is 5 minutes? It depends. If you’re the one rushing to make a meeting, 5 minutes flies by. If you’re the one who showed up on time, and you’re waiting for someone else to arrive, 5 minutes is a really long time. Every organization has timeliness standards..
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