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Innovation & Change

Motivating Cavemen: Prehistoric Drivers in the Modern World

When are you the most motivated?  Chasing a huge opportunity?  Or trying to avoid a major problem? Human motivation tends to boil down to two things: a desire for reward or fear of consequences.  We call it the light of the solution vs. the heat of the problem. Unfortunately.

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Lack of Noble Purpose: The Root Cause Behind TD Bank & Wells Fargo Customer Deception

It’s easy to identify organizations that lack a Noble Purpose. Stories inside the walls of Wells Fargo and TD Bank reveal the depths of customer deception and how an emphasis on sales and numbers can steer an organization in a certain direction. Let’s look at the TD Bank group.

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A Love Letter for America: Please Come Home

Are you as frustrated with politics as I am?  As a nation, we’re more divided and mistrustful of each other than I’ve ever seen in my adult lifetime. I’m going to go ahead and say it: I want to fall back in love with my country. I confess I’m.

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Ignoring Data is Essential for Optimism

My daughter recently got married. In the weeks leading up to the wedding, I realized the act of getting married is profoundly optimistic. We’re all well-acquainted with the 50% divorce rate. Yet every day, we humans look these odds in the face, and say, we’re doing it anyway. As.

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Why a Good Apology Requires Wading in The Muck

A good apology is a rare and treasured gift. It’s a treasure for both the giver and the receiver because a true apology includes a transformational moment of empathy. Consider this common workplace challenge: Someone takes credit for your idea at a meeting.  They realize it afterwards, or someone.

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Is Your Brain a House of Cards?

What are your loadbearing neural pathways? In construction, a loadbearing wall is vital to supporting the structure.  A loadbearing neural pathway is much the same.  It’s a belief that supports a hundred other beliefs.  For example, I have a friend who was once highly engaged in a strict religious.

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Do You Even Know What Good Looks Like?

When I was in college I worked as the receptionist for a health club. My boss, the owner, was a young guy who’d been a fitness buff and had the gumption to start his own business. I refer to him as young guy now. Back then, when I was.

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Why Smart Goals Don’t Work In Sales And What To Do Instead

Do you remember SMART goals? I was introduced to the concept early in my career. Smart goals are specific, measurable, agreed upon, realistic, and time bound. Unfortunately, they’re also usually horrifically boring and uninspiring. The SMART goal concept isn’t bad in theory. A SMART goal is better than no.

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When to Offer Advice and When to Shut Up

Have you ever gone into a new job or role and immediately seen areas for improvement? One of my clients changed jobs recently.  He was heavily recruited by his new employer because the CEO wanted to make changes.  My client, I’ll call him Jim, was the perfect guy for.

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Are You Being Cheap with Yourself?

How much time and money would you spend to become a better person? One of the fundamental differences between successful people and unsuccessful people is their willingness to invest in themselves. I’m using the word successful holistically to mean people who are happy and high functioning in their chosen.

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