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Why Culture – at Home and Work – Can Not Be Left to Chance

What’s more important?  Getting the order out today, or creating a culture that will enable you to do 5,000 orders next year? The answer of course, is both.  One task is urgent, the order today, it’s easy to understand what to do.  The other issue is important, creating an.

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Two Reasons So Many People are Reluctant to Be Positive

Is there an incentive to be friendly?  For many people, there are actually more incentives to be negative. Recently, we were working with a client who was trying to improve their customer service.  Yet despite training, continual prompting and incentives, several team members were reluctant to be positive.  In.

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Why Firstborn Children Love to Tell You What to Do

The data shows firstborns are more likely to become U.S. presidents, CEOs, surgeons and MBAs than later-born siblings. One could argue whether overachievement is a positive outcome or not. Studies indicate while firstborns are more likely to be dutiful type A’s, their younger siblings are better collaborators and more.

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Why Working on Hobbies Makes You Better at Your Job

Would you hire a wind surfer?  How about a furniture painter?  Would leadership promote someone who spends their weekends writing and reading poetry?  We often think hobbies and leisure time activities take us away from work.  But developing a rich life outside of work can make you more successful.

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How to Leverage Emotions at Work

When was the last time you felt inspired? What made you feel that way? If you’re like most humans, inspiration requires an intense level of emotion. Research tells us if we want people to act, we have to appeal to their emotions. Neuroscientist Paul Zak researched the physiological impact.

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To Tattle or Not to Tattle: When to Tell the Boss and When to Keep it to Yourself

To tattle or not to tattle, that is the question my friends. When you see a co-worker making errors, how do you handle it?  Ignore it? Bring it to their attention right away?  Sit on it?  Or do you tell the boss? The answer is, it depends?  Here are.

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Why Your Observations Are Wrong

Do you observe people? Of course you do; we all do.  Whether you’re making assessments of an interview candidate, observing your team during a meeting, or meeting a prospective in-law for the first time.  We’re always consciously and unconsciously observing and making assessments. In business, these anecdotal assessments determine.

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The Root Cause Behind TD Bank & Wells Fargo Customer Deception

Oh, how the mighty fall.  Again. The recent TD Bank group scandal reveals what happens when an organization lacks Noble Purpose.  After CBC (Canada’s national broadcasting news network) reported TD employees being pressured to make sales goals, hundreds of TD employees came forward describing “incredible pressure” from managers to.

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How to Be Promotable: 3 Surprising Things You Need to Know

What does it take to get promoted? Most people think being good at your job is enough.  They’re wrong. I met a woman on a plane a few weeks ago who told me she was up for a promotion.  Full disclosure, it was a long flight, and I’m one.

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Useless Employee Surveys and How to Avoid Them

Have you ever done an employee survey?  How honest were you? Did the questions even scratch the surface of the true feelings you have about your job? Organizations increasingly concerned about the cost of turnover and lack of employee engagement often lean on employee surveys to get insights into.

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