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If You’re Unhappy, Quit Before You Get Fired

Do people with a bad attitude get you down?  Of course they do.  Humans respond to each other’s feelings on conscious and unconscious ways.  People respond to your attitude whether you express it with words or not. We recently fired our painters.  Their painting was good enough; it was.

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Do You Want a Paycheck or Self-actualization?

People will work for money. But if you want your team to actually care, it takes more than cash. Whenever I write emotional engagement, I always get a handful of negative responses. The general theme from disgruntled managers is, “My employees get a paycheck, that should be enough to.

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How to Improve Retention in 10 Minutes

We all know turnover is costly.  But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum, and customer retention, the dollars rise and the impact expands. We also know the younger generation, millennials, change jobs at more than three times the.

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How to Reduce Your Words and Increase Your Impact

Have you ever experienced death by PowerPoint?  How about your boss asking you to read the endless business plan? We’ve all been there.  A well-intentioned person puts pen to paper, or hands to keyboard, and they cram everything they know into a document.  Their intention is to share important.

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Can Customer Service Touch Your Soul?

When was the last time you had a profound customer service experience? Customer experience expert Chip Bell says, “Service can be a perfunctory act delivered with routine banter and going-through-the-motions energy.  It can be the same service we get pretty much everywhere, every day.  Or it can be something.

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Bad Leadership in Action: Water Privilege Revoked

Have you ever heard a manager complaining about their employees?  The complaints run from “I can’t get good people” to, “My people don’t care enough” to, “I can’t keep good people.” Next time you hear someone complaining, consider this perspective.  The true measure of a leader is their people..

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Three Questions You Should Ask Before the Door Closes

There it is, the resignation letter. You’ve spent time hiring, training, and getting this employee up to speed, and now they’re leaving you. Perhaps they’re going to the competition, switching industries, or launching their own firm. Or maybe they’ve decided to be a poet and travel the world. No.

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Should You Keep Your Boss from Making a Mistake?

What would you do if you knew your boss was making a bad decision?  We’ve all been there.  How did you respond?  Do you sit back and watch it.  Or do you step outside your comfort zone and address it? My father once told me, “No matter what your.

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Four Words That Kill Morale

We’ve all been there.  You’re at the annual meeting; the leaders rattle off the usual buzzwords.  Eyes glaze.  The question is why?  No one shows up to a meeting wanting to be bored.  Leaders certainly don’t want their teams to disengage. But words matter.  When leaders overuse jargon with.

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Is lack of business acumen costing you sales?

Three ways to help your team be more successful in the C suite Does this scenario sound familiar? Your salesperson finally gets an appointment with a senior executive in your biggest potential account.  The goal is to have a business conversation and better understand the customer’s key objectives. But.

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